Future Automation require that all legacy, current and future products that Future Automation supply are regularly serviced by a Future Automation
approved dealer at yearly intervals commencing on the installation date of a product.
Future Automation accepts no liability/responsibility for damages and/or injury incurred by products that have not been serviced on a yearly basis from the date of installation.
Future Automation accepts no liability/responsibility for damages and/or injury incurred by negligence or improper use of our products.
Future Automation accepts no liability/responsibility for damages and/or injury incurred by improper installation, including disregard for the maximum size and weight requirements specific to the installed product(s).
A warranty card will be provided with all products that must be filled in by the approved Future Automation Dealer who is installing the product.
The provided warranty sheet also contains a service history form that must be filled in by the approved Future Automation dealer who is performing the required yearly service of this product.
It is the installer’s responsibility to perform a risk assessment of all installed Future Automation products. Future Automation can provide guidelines to installers/dealers
about what should be included in a risk assessment, but due to the individual nuances of each location/site, Future Automation cannot provide a full list of areas to risk assess.
It is the installers responsibility to perform this risk assessment, considering every aspect of the job/site.
Basic risk assessment guidelines are provided with product instructions and further risk assessment details can be found on the Future Automation website via the Safety Page.
Risk assessments should be carried out at yearly intervals from the date of installation to ensure that the installed product remains safe for end users.
The assessment should also outline any risks to ALL potential end users (E.g. All members of a household). A physical copy of all risk assessments performed by the installer should be supplied to the end user, along with these the product instructions and the fill out Warranty Card, to ensure that they are fully aware and understand any dangers that are outlined in their risk assessment.
It is important that everyone who is to connect, install or use a Future Automation product has had the necessary information and access to the product instructions / user manual.
Future Automation products should not be operated by infirm persons or children under the age of 16 without supervision.
WARNING - The warranty offered for ANY product shall be annulled if the product is used improperly or in a way that is in breach of our Terms of Service.
Future Automation provides warranty for the products you purchase for the period of 24 months from the date of purchase, provided that it isn’t used for unintended purposes.
Under the warranty, Future Automation aims to either solve the issue remotely (via telephone or email support) or if the mechanism/product requires a part, arrange a visit to your premises by a Future Automation approved engineer or send replacement items where appropriate.
Warranty repairs will be carried out as quickly as possible, but subject to parts availability. This warranty period is respectively extended for the period of a repair.
A malfunctioning product must be cleaned and placed into suitable packaging to protect against transit damage before organising delivery to a repair workshop.
Any part of your system that needs to be replaced during a warranty repair becomes the property of Future Automation.
Any warranty claims involving transit damage must be reported to Future Automation in writing within 14 days of receipt of the delivery. Claims made outside this 14 days period may be subject to additional shipping and handling fees
The warranty does not cover the following:
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