TEAM

WORK EXPERIENCE

ABOUT THE ROLE

We are based at 2 sites in the UK, and therefore have 2 distinct programmes to provide varied experiences based on your area of interest:

Bedford, Bedfordshire

• Sheet metal work including fabrication processes: Laser cutting, CNC punch, break press, welding, folding and powder coat painting
• Control panel wiring and building
• Motorised mechanism assembly
• Manual mechanism assembly
• General warehouse experience in shipping/ receiving, packing and returns

Kimpton, Hertfordshire

• Machineshop - parts production from raw materials using CNC mills, lathes, manual and drill press
• Electronic programming, circuit design and assembly
• Mechanism assembly
• Product design, research and development using CAD

PRIMARY RESPONSIBILITIES

Depending on which site you attend your experience will vary, but primarily our goal is to provide you with a broad overview to our business and business functions. You will join various teams and assist with daily tasks that contribute to our daily processes. You may also be involved in special projects, requiring data processing, presentations or problem- solving. You will be joining our team and expected to integrate with others well to ensure the work is done. We offer a busy and friendly work environment and endeavour to ensure a high growth learning experience.

STUDENT SPECIFICATION

• Appetite to learn new skills and work alongside new colleagues
• Able to listen to instruction and seek feedback for improvement
• Able to manage multiple tasks at once and take responsibility for owning and completing tasks assigned
• Good mathematical skills
• Excellent communication skills both verbal and written
• A willingness to undertake challenging tasks and ad hoc project work
• Basic knowledge of using computers
• Ability to work in isolation or in a team environment / able to collaborate with other members of the team to seek support or offer help
• CAD experience is preferred but not essential

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FIELD SERVICE ENGINEER

SUMMARY

The Field Service Engineer (FSE) will be responsible for performing field service, including onsite service support and maintenance, on Future Automation products. Collaborate with internal technical & engineering teams to obtain technical skills and guidance in order to resolve field product issues. This is a customer facing role requiring use of diagnostic tools, internal expertise, knowledge base and excellent problem solving and customer service skills to provide remote and onsite technical support. The FSE will establish and maintain proper business relationships with customers and peers as well as performing necessary administrative duties as required and other duties as assigned. The FSE will also work on special projects and aid with complex custom installations as required.

PRIMARY RESPONSIBILITIES

• 50% -
  • Provide technical support, installation assistance/ guidance, and problem resolution via phone & email to Future Automation customers
  • Troubleshoot technical concerns and effectively communicate resolution strategies.
  • Assist with installation issues and inquiries
  •  Identify issues that will require onsite support and escalate to Technical Manager
  • Collaborate with internal technical & engineering teams to determine best solution and provide feedback on new and/ or unforeseen issues
  • Order and manage repair part delivery/ installation as needed
  • Document technical support issues, interactions, steps taken to resolve, progress and results in existing service database.
• 25% -
  • Provide onsite technical services including assistance with repairs, modifications and maintenance of our products at customer locations.
  • Prepare necessary repair parts, tools and documentation as needed per job
  • Occasionally provide onsite assistance with complex custom installations at customer locations and provide training to our dealer base if appropriate.
  • The FSE will commonly be the only Future Automation rep onsite and is expected to represent the company in a professional and positive manner.
• 25% -
  • Provide pre-sales technical information and sales assistance on our products to dealer base.
  • Document and effectively communicate customer feedback and issues to technical, engineering and production teams
  • Complete repairs, reconditioning and maintenance services on products returned under warranty
  • Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner
  • Maintain daily communication with customers to ensure issue resolution and proper follow up

Requirements:

The following qualifications are the minimum requirements necessary to successfully perform this role. However, any equivalent combination of experience, education, and training, which provides the necessary knowledge, skills and abilities, would be acceptable, subject to any legal and/or regulatory requirements.

Technical:

• Comfortable using common hand tools and hand-held power tools
• Basic understanding of electronics, cabling, connectivity concepts, and power requirements
• Ability to read and understand basic mechanism wiring schematics, measurements and technical drawings

Interpersonal:

• Excellent customer service, time management and decision-making skills
• Excellent written and oral communication skills with demonstrated ability to communicate information to internal & external parties effectively, in an easy-to-understand manner
• Ability to maintain professional appearance and demeanor in a variety of work environments
• Ability to maintain acceptable standards of office conduct

Other:

• Proficient computer skills and ability to use Microsoft Office Suite
• Ability to work unsupervised while remaining efficient and productive
• Ability to handle stress and changing business needs effectively
• Ability to learn on the job and perform in a fast-paced environment
• Demonstrate timely and regular attendance
• Ethical and trustworthy
• Ability to lift and carry up to 50 lbs.  
• Comfortable working on a ladder for extended periods
• Ability and willingness to travel domestically and internationally required
• Valid driver’s license and good driving record required

Preferred Qualifications:

• Associates degree or equivalent experience in a technical field preferred
• 2+ years of work experience in a technical role, preferably in the A/V industry 
• Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
• Experience troubleshooting and responding to customer concerns
• Experience interfacing with both internal team members and external customers as part of a solution-based service process.

Future Automation is an Affirmative Action and Equal Opportunity Employer committed to maintaining a drug-free workplace.

 All applicants must already be located and have the right to work in the USA.

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