ORDERING AND RETURNS PROCESS

PRODUCT CATEGORIES

When ordering, Future Automation products are separated into three categories. Each of these three categories has a slightly different ordering process, as well as different deposit and return conditions.

This document aims to help Future Automation customers understand these differences and streamline the ordering and returns processes.

ORDERING PROCESS

We pride ourselves on our design and manufacturing capabilities, supporting the custom install industry and more with the following types of product:

Standard Products

Standard Products are those built to the dimensions / specifications listed on the Future Automation website.

Orders may be subject to production lead times, depending on current

Customised Products

Customised Products are based on Standard Products, but feature changes to size, functionality or finish as specified by the customer.

Orders will be subject to design and production lead times. TV/Projector brand and full model number must be specified when ordering. Failure to provide details may result in design and production delays.

Orders will subject to specific deposit and returns conditions. See ‘Deposits and Returns’ section for further information.

Bespoke Solutions

Bespoke Products are one-off designs, engineered to an exact specification agreed on by the customer. These are designed and built to order.

Orders will be subject to design and production lead times. Individual specification will need to be discussed directly with our design team.

Custom sign-off on CAD drawings will be required in order to proceed to manufacturing. Orders will subject to specific deposit and returns conditions. See ‘Deposits and Returns’ section for further information.

DEPOSITS & RETURNS

Depending on the type of product being ordered, a deposit payment may be required to cover the cost of customised parts manufacture and/or bespoke design work. We understand that sometimes products are no longer required and customers may wish to return them, however due to the custom or bespoke nature of some products this is not always possible.

These deposit and returns policies are subject to the discretion of Future Automation and our team is always available to discuss them further if required. Any warranty claims involving transit damage must be reported to Future Automation in writing within 14 days of receipt of the delivery. Claims made outside this 14 days period may be subject to additional shipping and handling fees. Future Automation reserve the right to refuse the return of items on orders over than 6 months old.

Standard Products

Standard Product orders are not subject to deposit payments. The order balance will be invoiced before shipping.

RETURNS

Manual Products below the value of £250 ($300) - No returns unless due to manufacturing defects or shipping damage. Manual Products above the value of £250 ($300) - 50% restocking fee will apply on unwanted items (products must not be used and must be returned in suitable packaging). No restocking fees on items with manufacturing defects or shipping damage. Motorised Products - Same returns policy as Manual Products above the value of £250 ($300)

Customised Products

Customised Product orders are subject to a 25%, non-refundable deposit, which will be invoiced at time of order. This deposit is to cover the cost of customised parts manufacturing. The remaining balance will be invoiced before shipping. Customised Product orders below the value of £500 ($700) will require 100% payment at time of order.

RETURNS

No returns unless due to manufacturing defects or shipping damage.

Bespoke Solutions

Bespoke Product orders are subject to a 25%, non-refundable deposit, which will be invoiced at time of order. This deposit is to cover the cost of bespoke design work being carried out. A further 25% payment will be due after the customer has signed off the bespoke CAD files. This is to cover the cost of bespoke parts manufacture. The remaining balance will be invoiced before shipping. Bespoke Product orders below the value of £500 ($700) will require 100% payment at time of order.

RETURNS

No returns unless due to manufacturing defects or shipping damage.